Return & Refund Policy

At Rough Road Supply Co., every item is made to order. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or personal preference.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at hello@roughroadsupply.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

We'll review your request and work with our production partner to provide a replacement or refund where appropriate.

Returns

Please do not send any items back without contacting us first.

If a return is approved, we'll provide you with the correct return instructions. Items returned without prior authorization may not be accepted.

Refunds

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Questions

If you have any questions about your order, we're always happy to help.

Email: hello@roughroadsupply.com