Shipping policy
Shipping Policy
Thank you for shopping with Rough Road Supply Co.
Each item is made to order specifically for you. This helps reduce waste and ensures every product is created with care.
Processing Time
Orders are typically processed within 2–5 business days before shipping.
During busy periods or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times after your order has shipped:
Canada: 5–10 business days
United States: 3–8 business days
International delivery times vary depending on destination and local customs processing.
Please note that these are estimated delivery times and cannot be guaranteed.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information (where available).
Delays
Occasionally, shipping carriers may experience delays that are outside of our control. We appreciate your patience if this occurs.
Incorrect Shipping Address
Please ensure your shipping information is correct before placing your order.
If you notice an error, contact us as soon as possible at hello@roughroadsupply.com. While we'll do our best to help, we cannot guarantee changes once production has begun.
Questions
If you have any questions about your order or shipping, please contact us at: